How to Submit Samples

To submit samples and ensure the smooth and speedy completion of your project, follow the 6 steps below. Please note that skipping a step will lead to a delay in your project and an increase in turnaround time.

 

Step 1 Check how to collect sample for the requested analysis

  • Check the proper techniques and methods for saliva collection, handling, and storage guide. If you are collecting saliva for biomarker or analyte analysis, we have developed this guide to provide you better results with your salivary testing.

  • Issues with quantity or quality? Please contact us for advice.


Step 2 Obtain a quote

  • Email us your project details i.e. participant group, number of participants, number of samples per participant, analyte(s) of interest, selected saliva collection method(s), etc. If you are unsure please provide as much information as you can and we will take it from there.

  • If you are sending samples from overseas please provide detailed information about the sample so that we can assess quarantine status.


Step 3 Accept our quote

  • Email us a copy of your Purchase Order (PO). PO’s should be raised to UNSW (ABN 57 195 873 179).

  • Paying by credit card? Request an invoice and pay in full before sample submission.

  • From UNSW? Complete a Confirmation of Budget form and provide your UNSW project code at the time of online submission.

  • Please ensure you ship your samples to us within 30 days of accepting our quote.

Step 4 Submit your order online

  • Ethics number(s) is required.

  • Please ensure that you select the correct submission form for the service you require.

  • By completing an online submission you are agreeing to our standard service terms.

Step 5 Collect your samples

Step 6 Packing and shipping

  • Place tubes/swabs in a biohazard specimen bag. Samples must be double bagged. The sample must be in the inner bag with the request form in the pocket of the outer bag.

  • If shipping samples frozen, freeze them fully before packing.

  • If shipping on dry ice, use granular dry ice (not dry ice blocks) and include enough dry ice to last for two days.

  • Include a printed copy of the electronic submission form with the package.

  • Notify us by email when your samples have been shipped and provide us with an approximate delivery date.

  • If you are shipping from overseas, contact us to obtain a copy of our import permit. A new permit must be requested each time you ship.

  • For in-person drop off, please call on +612 9385 0015 to ensure there will be someone available to accept the samples.